James Sunderland comes to the town of Silent Hill after a letter from his wife Mary asks him to meet her in their special place there. The trouble is that Mary died three years ago, taking the secrets of her death with her. Suspecting either a cruel hoax or something deeper at work, James honors the letter all the same. Reaching the town's edge, he finds the road blocked and pulls over at an abandoned restroom — the first step, though he doesn't know it, into the mystery of Silent Hill and of his own past.